GENERAL INFORMATION

https://us.kingslandequestrian.com (hereafter “the Website”) is supplied by Kingsland Equestrian, inc, registered at the following address:

12798 W Forest Hill Blvd #204, Wellington, FL 33414. 

customerservice@kingslandequestrian.com

 

IMPORTANT NOTICE

Please read the Terms and Conditions thoroughly before ordering any goods from kingslandequestrian.com

These Terms and Conditions of Sale (“the Conditions”) apply whenever you order or buy products from https://us.kingslandequestrian.com. The Terms and Conditions of Sale can be updated from time to time (e.g. to reflect changes in technology, our business model, system capacity or in relevant laws and regulations), and we therefore ask you to approve the Conditions each time you shop with us. Any reference to “you” or “your” means you as the user of this website; any reference to “we”, “us” or “our” means Kingsland Equestrian, inc.

If you do not accept the Conditions, you cannot order or buy goods from our website.

You are entitled to withdraw from this agreement without reason within 30 days of the day you or a specified third party (excluding the carrier) physically receives the goods. Read more under “Right to Cancel”.

 

ORDERING

Orders can only be placed via https://us.kingslandequestrian.com We do not accept orders sent via e-mail, letter or fax.

An order placed on a public holiday will be processed the following workday.

You must be at least 18 years of age to buy goods on our site, and you must own a valid credit card that is accepted by us.

We can only execute your order if the delivery address is a private or business address in USA. 

We reserve the right to cancel purchases in one of the following situations without accepting liability for compensation or other expenses:

• Your payment details are incorrect and cannot be verified.
• Your order is placed with the intention of committing fraud, etc. or in connection with a criminal act or other illegal activity.
• An unexpected error occurs on https://us.kingslandequestrian.com, e.g. payment error or similar.
• We have reason to believe that you are under 18.

 

AT WHAT POINT IN THE ORDERING PROCESS ARE YOU BOUND BY YOUR ORDER?

Before making payment, you can revise the details you have entered, including delivery and billing addresses, or payment details. You can also change the goods ordered or remove goods from your basket. When you click “Buy and Pay”, a receipt will be shown on your screen. From that point on, you are bound by a purchase contract. Read more under “Right to Cancel”.

Please contact our Customer Service department if you make a mistake when placing an order – they are there to help!

After entering into the contract, the rules on Right to Cancel apply; please see below.

 

CONTRACT LANGUAGE

A contract to buy is in English.

 

PROTECTION AGAINST FRAUD

To protect you and our other customers against fraud and maintain a high level of security for online shopping, we may perform verification checks. A verification check can include the data you send to us when ordering on the website, including your address and payment details.

 

FORMS OF PAYMENT

We accept the following forms of payment

• Visa/Visa Electron
• Eurocard
• MasterCard
• Maestro
• JCB card
• Apple Pay
• Google Pau
• Amex
• Ideal

 

CARD VERIFICATION VALUE (CVV)

If paying by credit card, you will be asked to enter its CVV. You will find the three digits of the CVV on the back of your card, usually on the right-hand side. The CVV is needed to execute payment and to maintain a high level of security. Other, similar security precautions may also be in place.

 

PAYMENT SECURITY

Our payment system runs in partnership with Shopify Payment and their partners. All the data transported between your browser and our site when making a payment is encrypted. How you check that a site is encrypted depends on which browser you use. All encryption methods run via a Secure Sockets Layer (SSL).

 

PAYMENT PROCEDURE

When your goods leave our warehouse for delivery, your payment will be debited from the payment service you use.

 

PRICES

All prices stated for goods, delivery and other items include taxes, VAT and duties.

Costs for delivery, freight or carriage can vary, and are added to each order. Delivery costs are stated on a separate line of our payment page, and as a part of the total amount that you pay.

 

CURRENCY

Prices on our website are shown in USD. 

DELIVERY

We ship to most areas in USA. Delivery will vary depending on area and shipping method/carrier. We ship for our shop in Florida. We deliver within 2-6 days to most addresses in USA. 

On some styles later delivery might occur. 

 

TERMS OF DELIVERY

We deliver to private and company addresses as well as parcel shops. We deliver according to the chosen delivery method.

Your goods will be delivered on a weekday i.e. Monday to Friday. The delivery date depends on which state the goods are shipped to and which carrier is used.

Please note that you bear any risk for the goods after delivery. If the packaging looks damaged, you should refuse delivery. If you want to complain about any defects or deficiencies, you must inform us. Read more under “Defective and incorrect products”.

 

FREE SHIPPING

If you order goods worth more than $50 you are entitled to free shipping.

 

RETURNS

All returns, including shipping costs and arrangements (be aware of customs clearance), are the customer's responsibility.

Please contact customer service before returning any goods.

customerservice@kingslandequestrian.com

RIGHT TO CANCEL

You can withdraw from the contract to purchase without giving any reason within 30 days.

The right to cancel expires 30 days after the day you or anyone you have designated (excluding the carrier) physically receives the goods.

To exercise your right to cancel, you must inform us (see Contact Details above) of your decision to do so in an unambiguous declaration (e.g. a letter or an e-mail).

The right to cancel is observed if you notify us that you are exercising it before the deadline to do so expires.

 

CONSEQUENCES OF CANCELLATION

If you exercise your right to cancel, we will refund the originally invoiced amount, including delivery costs (excluding extra costs arising from your decision to use a form of delivery other than the cheapest for standard delivery that we offer). The refund will be made using the same means of payment you used for the original transaction. You will pay all costs related to returning the goods, but will not be charged any form of fee as a result of the refund.

We will withhold the refund until we have received the goods or you have provided proof that you have returned them, whichever is the earliest.

You should return the goods without unnecessary delay and no later than 30 days from the date on which you informed us that you want to exercise your right of cancellation. We deem the deadline to be observed if you return the goods to us within the 30 days. We recommend that you save your receipt as proof that you have delivered the goods to the postal service/carrier.

 

FAULTY OR INCORRECT GOODS

If your order is faulty or we have delivered the wrong goods, please contact our Customer Service department so that we can put things right. If you discover a fault when accepting the goods from a carrier, you should refuse delivery.

When you contact the Customer Service department, state the order number, the product number (if you can) and describe what’s wrong with the goods. When returning goods, please include a copy of your invoice.

 

COMPLAINTS PROCEDURE

You are of course always welcome to contact our Customer Service department if you have any complaints concerning a product bought from us.